Postage Costs

Ireland Orders

  • FREE delivery for orders €50 or more to any destination in the Republic of Ireland and Northern Ireland (max weight of 25kg).
  • Delivery charge of €4.99 for orders less than €50 will incur a standard delivery charge of €4.99. We use a courier company for all deliveries and a signature will be required on delivery.

UK Orders

  • FREE delivery for orders £100 or more to any destination of the United Kingdom excluding Guernsey, Isle of Man & Jersey and Northern Ireland (max weight of 25kg).
  • Delivery charge of £5.24 for orders less than £100

Rest of Europe

The delivery charge will depend on the country.

Other continents

Please contact us at info@drsurayadiaz.com to enquire about postage costs for deliveries outside Europe.


Delivery Times

We will dispatch your order within 1-2 working days of receipt of your order, providing all items are in stock. You will be contacted in the unlikely event that the item you ordered is not in stock and let you know the expected delivery date. Delivery time will depend in the courier used and country of destination.

Refund Policy

Dr. Diaz wants you to be 100% delighted with your purchase. Please contact us to info@drsurayadiaz.com or +353 (0) 9180 4998 with your concern. Your complaint can also be submitted to an online dispute resolution process operated by the European Commission by Clicking Here. A full refund will be issued only for products returned unopened, unused and undamaged.

Cancellation / Return / Exchange Policy

To return of your order for a refund the return must be completed within 28 days containing only items in a saleable condition with untampered packaging. Please contact us to info@drsurayadiaz.com if you have any questions. Our return address is as follows:

Dr. Suraya Diaz Ltd
Gate Lodge, Castle Ffrench,
Ballinamore Bridge,
Ballinasloe, Co. Galway,
H53DH67, Republic of Ireland